Мicrosoft Dynamics CRM

Microsoft Dynamics CRM is a modern solution designed for companies that understand the value and necessity of high-quality customer relationship management. Using CRM to work with clients increases the efficiency of personnel both inside and outside the company. With the help of powerful, modern technologies used in this solution and integrated into a single working environment, cooperation and the understanding of the need for communications and result-oriented teamwork between customer service, marketing, and sales departments are improved.

When using Microsoft Dynamics CRM, the number of closed deals noticeably increases, and the sales cycle is significantly reduced within the first three months of operation. Working for results, using a single knowledge base by all company employees, convenient transfer of requests, transparent building of request queues when necessary, make customer service the most efficient and convenient.

Microsoft Dynamics CRM, with the help of built-in reports, makes it possible to assess the level and quality of staff work, analyze the quality and customer satisfaction with service, forecast sales and analyze closed deals, timely notice and respond to problems, identify trends, and discover new opportunities for business development.

To ensure that employees of traditionally competing departments interact clearly with each other, understand and value the role of each, and work for results, the “Service”, “Marketing”, and “Sales” modules in Microsoft Dynamics CRM are interconnected. Employees of these departments use a single database to work with clients, into which they enter all information about interaction with the client and, if necessary, use it in their further work.

Microsoft Dynamics CRM has a friendly, intuitive interface that allows users to easily adapt to working in the system and quickly find the information they need to work.

Microsoft Dynamics CRM easily adapts to rapidly changing business requirements and scales. The system is configured in such a way that it is easy to make changes to it, quickly set up or change business processes. A separate, convenient user interface can be configured for each employee.

The Microsoft Dynamics CRM system allows company employees to work both online and offline, logging into it directly from Microsoft Outlook. Microsoft Dynamics CRM is also integrated with a widely used application – Microsoft Office, which allows company employees to use, for example, Microsoft Excel for data export, and Microsoft Word for preparing letters to clients.

Microsoft Dynamics CRM is a simple solution, easy to operate, configure, and technically support, which easily integrates with web services and applications used in the company.

Microsoft Dynamics CRM successfully works both in a cloud application and on the company’s infrastructure. This solution already has built-in tools for analyzing data and integrating information from social networks and media directly into the CRM system. Employees can work in the system using mobile phones, tablets, and any other devices.